If electricity suppliers who are obligated by the scheme don’t follow these rules, we can consider complaints about FITs. The Department for Business Energy and Industrial Strategy ( BEIS) set the rules for FIT applications, which are administered by Ofgem – the sector regulator. Which complaints can you review within the Feed-In Tariff scheme? Where the micro business receives gas and electricity supplied by the same energy supplier, the annual consumption of gas and electricity shall be treated separately for the purposes of determining its capacity to make a complaint to Ombudsman Services: Energy. Fewer than the equivalent of ten full time employees and an annual turnover or annual balance sheet not exceeding €2 million.An annual consumption of gas of not more than 293,000 kWh or.An annual consumption of electricity of not more than 100,000 kWh or.Whereas a micro business customer will meet the below criteria: What’s the difference between a domestic and micro business consumer?Ī domestic customer is a person who has energy provided to their home. Unfortunately, our online service is not available for complaints about the Green Deal and network providers, see the common questions section below for how to complain.Ĭommon questions about complaining to your energy supplier. If your provider is signed up to our scheme and you’ve tried to resolve your problem with them already, then we may be able to help. Search by supplier Want to escalate a complaint to us? We have more than 450 energy providers signed up to our scheme. Correcting incorrect calorific values to ensure accurate billing. Identifying annual statement inaccuracies, which resulted in corrections to a wide-ranging billing system error. Using insight and experience to support the supplier of last resort process, ensuring affected customers receive a fair deal. We learn from all the complaints we handle and use that insight to work with providers to help them improve their service, by making recommendations, such as: We’ve resolved over 90,000 of complaints about providers in the energy sector. If you are a domestic or micro business consumer of an energy company, you have the right to use our service. We’ve helped over 90,000 people like you.
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